New Gantter for Google Drive doesn't open older files from Google Drive
m
maks.yartsev maks.yartsev
started a topic
over 6 years ago
I wonder if anyone is experiencing the same problem.
I was using Gantter for quite a few years, at least since 2013 and thus I have dozens of projects stored on Google Drive in the old version of the app
Today I discovered that a new version of Gantter took place and it doesn't open any of my old gantter files. The screen freezes with a sign "Opening a project from Google Drive"
Does anyone have the same problem or a solution to the problem?
--
Maksim
Best Answer
J
Jeremy Carr
said
over 6 years ago
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
If you can share the file with me at jcarr@gantter.com via the google drive UI, we can take a look to see what the issue is.
B
Bert Bolle
said
over 6 years ago
I still encounter issues while opening some of my gantters.
When I open the file, it is blank (while it should have 100+ entries).
Then I import a backup trough 'Project - import local gantter file'.
After that everything appears as intended. However, next to the 'help' menu, it keeps stating 'saving...'
Then when I close the gantter and reopen it, it is blank again.
I depend on this tool for planning so a working fix is urgent!
v
vivien.boidron vivien.boidron
said
over 6 years ago
Hi,
The fix doesn't work on my side, please help I need access to my file.
Thanks
Jeremy Carr
said
over 6 years ago
Maks,
Glad to hear. If you do run into any issues or have some feature requests, we would love to hear from you.
Jeremy
m
maks.yartsev maks.yartsev
said
over 6 years ago
Thank you support team,
seems to be working so far. If any new issues arise I will keep you posted.
Also, after using your program for so many years I am definitely becoming a subscriber.
1 person likes this
V
Vadim Belyavskiy
said
over 6 years ago
The trick with the export of the document from the old version and then import into the new version doesn't work.
The problem is again the same: new document received when the import is not saved.
V
Vadim Belyavskiy
said
over 6 years ago
Sorry, but:
1. The problem is not fixed.
File from the old version opens without errors.
But the changes are not saved.
You cannot save or convert the document in the new format.
Create a copy of the file of Gantter leads to the same error: copy of document not opening.
2. The program is not working properly.
You cannot disable auto-save. This was implemented in the old version. Now this function does not work.
It is impossible to change the language of the program. The Polish translation is poor and inaccurate. I usually worked early in the English language. Now I can't.
3. There is no information in HELP
N
Natalia Yalinich
said
over 6 years ago
Raghavendra Rampura, Thank you! it works!!
Jeremy Carr
said
over 6 years ago
Answer
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
Thanks
Jeremy
1 person likes this
V
Vadim Belyavskiy
said
over 6 years ago
The problem may be associated with incorrect processing in the program of Unicode characters in other languages (not English).
You can open an old project once, if using the G-Dysk create a copy of this document.
But to save to disk the document will not work. Auto-save process is NOT working.
The proposed solution via import and export document sometimes works, sometimes doesn't work.
Application solution leads to the replacement of certain letters of the local alphabet in unreadable characters.
After that, the document opens and saves normally .
Exactly the same effect gives the proposed solution
maks.yartsev maks.yartsev
I wonder if anyone is experiencing the same problem.
I was using Gantter for quite a few years, at least since 2013 and thus I have dozens of projects stored on Google Drive in the old version of the app
Today I discovered that a new version of Gantter took place and it doesn't open any of my old gantter files. The screen freezes with a sign "Opening a project from Google Drive"
Does anyone have the same problem or a solution to the problem?
--
Maksim
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
Thanks
Jeremy
3 people have this question
- Oldest First
- Popular
- Newest First
Sorted by Newest FirstMatt Silva
Hi Jorge Minassian,
I will create a support ticket for your issue.
Thank you,
Matt
Jorge Minassian
Hello,
I'm facing same or similar issue.
Since yesterday, we can not open a project we were working on.
All of the sudden the browser showed an error, after that a new version sign appeared but project did not load.
It shows an error, or a sign with "openning the project from Google, please wait ..." forever.
Any help would be truly appreciated.
Thank you so much.
Matt Silva
I have created a support ticket for your issue.
Thank you,
Matt
PHILIPPE-EMMANUEL dubé
I have the same problem!!!
Michael Asbee
error 260?
Jeremy Carr
Viven and Bolle,
If you can share the file with me at jcarr@gantter.com via the google drive UI, we can take a look to see what the issue is.
Bert Bolle
I still encounter issues while opening some of my gantters.
When I open the file, it is blank (while it should have 100+ entries).
Then I import a backup trough 'Project - import local gantter file'.
After that everything appears as intended. However, next to the 'help' menu, it keeps stating 'saving...'
Then when I close the gantter and reopen it, it is blank again.
I depend on this tool for planning so a working fix is urgent!
vivien.boidron vivien.boidron
Hi,
The fix doesn't work on my side, please help I need access to my file.
Thanks
Jeremy Carr
Maks,
Glad to hear. If you do run into any issues or have some feature requests, we would love to hear from you.
Jeremy
maks.yartsev maks.yartsev
Thank you support team,
seems to be working so far. If any new issues arise I will keep you posted.
Also, after using your program for so many years I am definitely becoming a subscriber.
1 person likes this
Vadim Belyavskiy
The trick with the export of the document from the old version and then import into the new version doesn't work.
The problem is again the same: new document received when the import is not saved.
Vadim Belyavskiy
Sorry, but:
1. The problem is not fixed.
File from the old version opens without errors.
But the changes are not saved.
You cannot save or convert the document in the new format.
Create a copy of the file of Gantter leads to the same error: copy of document not opening.
2. The program is not working properly.
You cannot disable auto-save. This was implemented in the old version. Now this function does not work.
It is impossible to change the language of the program. The Polish translation is poor and inaccurate. I usually worked early in the English language. Now I can't.
3. There is no information in HELP
Natalia Yalinich
Raghavendra Rampura, Thank you! it works!!
Jeremy Carr
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
Thanks
Jeremy
1 person likes this
Vadim Belyavskiy
The problem may be associated with incorrect processing in the program of Unicode characters in other languages (not English).
You can open an old project once, if using the G-Dysk create a copy of this document.
But to save to disk the document will not work. Auto-save process is NOT working.
The proposed solution via import and export document sometimes works, sometimes doesn't work.
Application solution leads to the replacement of certain letters of the local alphabet in unreadable characters.
After that, the document opens and saves normally .
Exactly the same effect gives the proposed solution
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