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New Gantter for Google Drive doesn't open older files from Google Drive

I wonder if anyone is experiencing the same problem. 


I was using Gantter for quite a few years, at least since 2013 and thus I have dozens of projects stored on Google Drive in the old version of the app


Today I discovered that a new version of Gantter took place and it doesn't open any of my old gantter files. The screen freezes with a sign "Opening a project from Google Drive" 

Does anyone have the same problem or a solution to the problem? 


--

Maksim


Best Answer

A fix for this issue has been deployed.  If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.


Thanks


Jeremy


3 people have this question

Hi,


I have the same problem here. It doesn't help that this bug was found the same day I realized the pricing model changed.


3 people like this

Hello,

Our Technical team looking into the same problem.  We have a workaround if you want to please try it:


* Log into Google Drive (https://drive.google.com/drive/my-drive)

* Download the gantter file locally. (single click on the file in the list and select "Download")

* Now in a drive, select "New->Gantter for Google Drive" file.

* When Gantter opens, select the "Project" menu, then "Import local Gantter File"


This is just temporary until problem resolves 


Thanks,

Gantter Support Team 


2 people like this

Yes, I have the same problem. I can open the new ones from google drive but not the old ones (two days ago before the new version. 

I subscribe but It didn´t solve the problem. 

Anyone could help us??



1 person likes this

Hi,

I have the same problem.


1 person likes this

And I have the same!! it's disaster!!!!



1 person likes this
Answer

A fix for this issue has been deployed.  If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.


Thanks


Jeremy


1 person likes this

Thank you support team, 

seems to be working so far. If any new issues arise I will keep you posted. 

Also, after using your program for so many years I am definitely becoming a subscriber. 


1 person likes this

I have the same problem!!!


Hi PHILIPPE-EMMANUEL dubé,

I have created a support ticket for your issue.

Thank you,

Matt

 

Hello,


I'm facing same or similar issue.

Since yesterday, we can not open a project we were working on.

All of the sudden the browser showed an error, after that a new version sign appeared but project did not load.

It shows an error, or a sign with "openning the project from Google, please wait ..." forever.


Any help would be truly appreciated.


Thank you so much.




Hi Jorge Minassian,


I will create a support ticket for your issue.

Thank you,

Matt

And it seems like a problem only for corporate accounts :(

Hi, I have the same problem. Quite serious, since there is no work around to access the Gantt.


I guess it is not just me here!

Please provide a solution ASAP.

thank you support team

Nikos

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