New Gantter for Google Drive doesn't open older files from Google Drive
m
maks.yartsev maks.yartsev
started a topic
over 6 years ago
I wonder if anyone is experiencing the same problem.
I was using Gantter for quite a few years, at least since 2013 and thus I have dozens of projects stored on Google Drive in the old version of the app
Today I discovered that a new version of Gantter took place and it doesn't open any of my old gantter files. The screen freezes with a sign "Opening a project from Google Drive"
Does anyone have the same problem or a solution to the problem?
--
Maksim
Best Answer
J
Jeremy Carr
said
over 6 years ago
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
* Download the gantter file locally. (single click on the file in the list and select "Download")
* Now in a drive, select "New->Gantter for Google Drive" file.
* When Gantter opens, select the "Project" menu, then "Import local Gantter File"
This is just temporary until problem resolves
Thanks,
Gantter Support Team
2 people like this
F
Fabio Ariel Guarnieri
said
over 6 years ago
Yes, I have the same problem. I can open the new ones from google drive but not the old ones (two days ago before the new version.
I subscribe but It didn´t solve the problem.
Anyone could help us??
1 person likes this
F
Fran MAr
said
over 6 years ago
Hi,
I have the same problem.
1 person likes this
Н
Наталья Ялинич
said
over 6 years ago
And I have the same!! it's disaster!!!!
1 person likes this
Jeremy Carr
said
over 6 years ago
Answer
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
Thanks
Jeremy
1 person likes this
m
maks.yartsev maks.yartsev
said
over 6 years ago
Thank you support team,
seems to be working so far. If any new issues arise I will keep you posted.
Also, after using your program for so many years I am definitely becoming a subscriber.
1 person likes this
P
PHILIPPE-EMMANUEL dubé
said
over 6 years ago
I have the same problem!!!
M
Matt Silva
said
over 6 years ago
Hi PHILIPPE-EMMANUEL dubé,
I have created a support ticket for your issue.
Thank you,
Matt
J
Jorge Minassian
said
about 6 years ago
Hello,
I'm facing same or similar issue.
Since yesterday, we can not open a project we were working on.
All of the sudden the browser showed an error, after that a new version sign appeared but project did not load.
It shows an error, or a sign with "openning the project from Google, please wait ..." forever.
maks.yartsev maks.yartsev
I wonder if anyone is experiencing the same problem.
I was using Gantter for quite a few years, at least since 2013 and thus I have dozens of projects stored on Google Drive in the old version of the app
Today I discovered that a new version of Gantter took place and it doesn't open any of my old gantter files. The screen freezes with a sign "Opening a project from Google Drive"
Does anyone have the same problem or a solution to the problem?
--
Maksim
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
Thanks
Jeremy
3 people have this question
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- Popular
- Newest First
Sorted by PopularDavid Luksenberg
Hi,
I have the same problem here. It doesn't help that this bug was found the same day I realized the pricing model changed.
3 people like this
Raghavendra Rampura
Hello,
Our Technical team looking into the same problem. We have a workaround if you want to please try it:
* Log into Google Drive (https://drive.google.com/drive/my-drive)
* Download the gantter file locally. (single click on the file in the list and select "Download")
* Now in a drive, select "New->Gantter for Google Drive" file.
* When Gantter opens, select the "Project" menu, then "Import local Gantter File"
This is just temporary until problem resolves
Thanks,
Gantter Support Team
2 people like this
Fabio Ariel Guarnieri
Yes, I have the same problem. I can open the new ones from google drive but not the old ones (two days ago before the new version.
I subscribe but It didn´t solve the problem.
Anyone could help us??
1 person likes this
Fran MAr
Hi,
I have the same problem.
1 person likes this
Наталья Ялинич
And I have the same!! it's disaster!!!!
1 person likes this
Jeremy Carr
A fix for this issue has been deployed. If you are still experiencing issues opening the older Gantter files please post a new topic in this forum and we will ensure a support rep helps you.
Thanks
Jeremy
1 person likes this
maks.yartsev maks.yartsev
Thank you support team,
seems to be working so far. If any new issues arise I will keep you posted.
Also, after using your program for so many years I am definitely becoming a subscriber.
1 person likes this
PHILIPPE-EMMANUEL dubé
I have the same problem!!!
Matt Silva
I have created a support ticket for your issue.
Thank you,
Matt
Jorge Minassian
Hello,
I'm facing same or similar issue.
Since yesterday, we can not open a project we were working on.
All of the sudden the browser showed an error, after that a new version sign appeared but project did not load.
It shows an error, or a sign with "openning the project from Google, please wait ..." forever.
Any help would be truly appreciated.
Thank you so much.
Matt Silva
Hi Jorge Minassian,
I will create a support ticket for your issue.
Thank you,
Matt
Natalia Yalinich
And it seems like a problem only for corporate accounts :(
Bruno Pellati
Hi, I have the same problem. Quite serious, since there is no work around to access the Gantt.
Nikos Polyzos
I guess it is not just me here!
Please provide a solution ASAP.
thank you support team
Nikos
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