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Performance Issue

I have had an active ticket for performance issues with a project file. I have had a severe lack in response on this issue. I have shared the file from google and emailed the file. I am getting NO RESPONSE now. I would like to know if I can expect this to be something you will resolve or if I need to find an alternative gantt chart program. Please provide an update.

New trial customer looking at gantter and seeing things like this (unanswered) doesn't bode well...

What issue with performance are you experiencing ?

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