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Performance Issue

I have had an active ticket for performance issues with a project file. I have had a severe lack in response on this issue. I have shared the file from google and emailed the file. I am getting NO RESPONSE now. I would like to know if I can expect this to be something you will resolve or if I need to find an alternative gantt chart program. Please provide an update.

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New trial customer looking at gantter and seeing things like this (unanswered) doesn't bode well...

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