Help! Cannot open my file: same message "Opening the project from Google Drive, please wait..." if i open from Gantter or Google drive : Gantter

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Help! Cannot open my file: same message "Opening the project from Google Drive, please wait..." if i open from Gantter or Google drive

Alex Rajkovic

started a topic over 5 years ago

I can see this is a common issue but cannot find a solution anywhere... need urgent help as it's for a presentation this afternoon!

thanks,

Alex

4 Comments

Matt Silva

said over 5 years ago

Please try clearing your browser's cache or use Chrome's incognito mode (press Ctrl+ Shift + N to bring up a new incognito window) and then try again.

Please let us know if you still have this issue after clearing your cache or when using incognito mode.

Matty Roter

said over 2 years ago

Cant access my projects from My Drive

Matty Roter

said over 2 years ago

I tried it but still no access

Hameed Ali

said about 2 years ago

Try it in an Incognito window

Your Gantter account should be matching with Google

If you are exporting a file from one edition and importing to another edition with same mail it works otherwise it won't.

If you have different mail Id with same subscription, it will be overlapping.

In that case you have to cancel and repurchase